1. Who is agreeing to what
“We”, “us” and “UserDemos” means the business operating UserDemos.com. “You” means the person or business using the service. By creating an account or paying for the service, you accept these terms and confirm that you can do so for any business you represent. If a signed agreement between us says something different, the signed agreement wins.
2. What we provide
UserDemos is a self-service tool that uses your instructions and selected website material to generate an animated product-demo draft. You can review and edit the draft, publish it at a hosted address and embed it on your website. Generated results can contain mistakes, so you must review a demo before publishing it.
3. Accounts and access
You are responsible for your account, the accuracy of the information you provide and activity carried out through it. Keep your login details secure and tell us promptly if you believe the account has been compromised. You must not share an account in a way that bypasses a plan limit.
4. Your responsibilities
- Only submit website addresses, screenshots, copy and brand material that you have the right to use.
- Do not submit production credentials, confidential information or real customer data. The builder is designed to work from public website pages.
- Review generated claims, screens, links and scripts before you publish them. You are responsible for the final published demo.
- Do not use the service to mislead people about what a product does or to infringe another person’s rights.
5. Generated output
Generation is probabilistic: the same material can produce different results, and a draft may be incomplete or inaccurate. You can edit supported content and regenerate using more usage. We do not promise that a demo will meet a particular purpose, pass a third-party review or produce a business result.
6. Fees and payment
- Starter is £19 per month and Pro is £39 per month. Plans renew automatically each month until cancelled. Prices and applicable tax are shown at checkout.
- Each plan includes monthly build usage. Pro includes three times Starter’s allowance under the same metering rules. Usage depends on the work needed for a build, so an allowance is not a promise of a fixed number of builds.
- Monthly usage resets on your billing date, does not roll over and has no cash value. Active build reservations count towards the allowance and unused reservations are returned when the build settles.
- Usage packs are sold in the amounts shown in the account. They can be used to generate drafts without a plan, or after monthly usage is spent. Purchased usage does not expire and is not refundable except where the law requires or the service has failed to supply it.
- Starter can host up to three live demos and Pro up to ten. Drafts do not count towards that limit.
- Starter includes two users who can edit (admins and creators). Viewers do not count toward that limit. Pro includes unlimited users. Everyone in a workspace shares its demos, plan and usage.
- Plan changes, invoices, payment methods and cancellation are managed through Stripe’s checkout and customer portal.
7. Cancellation and refunds
You can cancel at any time through the billing portal. Cancellation normally takes effect at the end of the paid billing period; monthly usage and hosting remain available until then. Fees already paid are not refunded except where the law requires. Drafts and purchased usage remain on the account after a subscription ends, but publishing and public hosting require an active plan.
8. Who owns the demo
Your brand, source material and other content you submit stay yours. As between you and us, you may use and edit the generated demo files associated with your account, subject to rights held by others in the source material. We retain ownership of the UserDemos service, player, build tools and reusable components. We do not place customer demos in our public gallery without permission.
9. Hosting
We aim to keep published demos available, but standard plans do not include a guaranteed uptime or service level. If payment fails, a plan ends or a live-demo limit is exceeded after a downgrade, affected public demos may stop being served. We keep drafts in the account under our retention policy so you can subscribe again later.
10. Confidentiality
The self-service builder is intended for public website content. Do not submit confidential information. If we separately agree in writing to receive confidential information, each side will use it only for that agreed purpose and protect it with reasonable care.
11. Acceptable use
You must not use the service for unlawful, harmful, deceptive or infringing material; probe or disrupt the service; evade usage or hosting limits; or attempt to access another account. We may suspend access where reasonably necessary to protect the service, other users or third parties.
12. Liability
Our total liability arising from the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect losses such as lost profit, business, goodwill or opportunity. Nothing in these terms limits liability that cannot lawfully be limited.
13. Ending the relationship
You can end the subscription through the billing portal. We may end or suspend the service for a serious breach, unlawful use, security risk or non-payment. Where practical, we will give notice and an opportunity to fix the issue. Account data is retained and deleted as described in the privacy policy.
14. General
These terms are governed by the law of England and Wales and any dispute goes to the courts there. If part of these terms turns out to be unenforceable, the rest still applies. We may update these terms; changes apply to new orders, and to renewals after we have told you about them.
Questions
Email [email protected].