1. Who is agreeing to what
“We”, “us” and “UserDemos” means the business operating UserDemos.com. “You” means the business ordering a demo. By confirming an order you accept these terms on behalf of that business. If a signed agreement between us says something different, the signed agreement wins.
2. What we provide
We script, build and host an interactive, animated demo of your product, and give you an embed snippet to put it on your website. The scope of each demo (length, number of screens, narration, revision rounds, hosting period) is set out on the pricing section for our standard plans, or in a written quote for anything else.
3. Ordering and timing
An order is confirmed when we have agreed the scope in writing and you have paid the build fee, or agreed payment terms with us. We will give you an estimated delivery date at that point. Estimates assume you give us product access and answer questions within a reasonable time. Delays on your side move the date by at least the same amount.
4. Your responsibilities
- Give us a way to see the product: a trial or staging login, screenshots, or design files. Please do not give us access to real customer data unless you have the right to.
- Confirm you own or are licensed to use everything you send us: logos, screens, copy, brand assets, and any music or voice you ask us to use.
- Review drafts and consolidate feedback within the revision rounds included in your plan.
- Keep the embed snippet as we supply it, or ask us if you need to change it.
5. Revisions and acceptance
Each plan includes a number of revision rounds. A round is one consolidated set of change requests. Reasonable changes to timing, copy, cursor movement and screen details are included. Changing the story, adding screens beyond the plan, or swapping the product mid-project is new work and we will quote for it. The demo is accepted when you tell us it is, or 10 working days after we deliver a version with no further changes requested, whichever comes first.
6. Fees and payment
- Build fees are one-off and payable before work starts unless we agree otherwise. Prices exclude VAT where it applies.
- Hosting is included for the first 12 months. It then renews at the yearly rate shown on the pricing page, currently £39 per demo per year, invoiced 30 days before the renewal date. You can cancel renewal any time before it is due.
- Content updates beyond those included in your plan are charged at a fixed fee we quote in advance.
- Invoices are due within 14 days. We may pause work or hosting on accounts more than 30 days overdue after warning you.
7. Cancellation and refunds
You can cancel before we start work for a full refund. Once we have started, we keep a fair share of the fee for work done and refund the rest. Once a first draft has been delivered, the build fee is not refundable, but you keep everything produced. Hosting renewals cancelled before the renewal date are simply not charged.
8. Who owns the demo
You do. On payment in full, you own the demo we built for you: its script, its files and its exported video. We keep ownership of our player, embed code, build tools and any reusable components, and grant you a permanent licence to use them with your demo, including if you move it elsewhere.
We may show your demo in our gallery and use it as an example of our work. If you would rather we did not, tell us at any time and we will remove it within 5 working days.
9. Hosting
We host demos on a global edge network and aim for them to be available at all times, but we do not offer a guaranteed uptime level on our standard plans. If a demo is unavailable for more than 24 hours in a row for reasons within our control, we will extend your hosting period by a month for each day of downtime. If you stop hosting with us, we hand over the source files and you can host them anywhere.
10. Confidentiality
Anything you share with us about your product, plans or customers that is not already public is confidential. We use it only to build your demo and do not share it beyond the people and suppliers working on the project. The same applies to anything we share with you about how we work.
11. Acceptable use
We will not build demos that are misleading about what a product does, that infringe someone else’s rights, or that are unlawful. We may decline or stop work on a project for those reasons and will refund any fee for work not done.
12. Liability
We take care with our work, but a demo is a marketing asset and we cannot promise it will produce any particular business result. Our total liability to you for anything arising from an order is limited to the fees you paid for that order in the 12 months before the claim. We are not liable for indirect losses such as lost profit or lost data. Nothing in these terms limits liability that cannot lawfully be limited.
13. Ending the relationship
Either of us can end an ongoing hosting arrangement with 30 days’ notice. We will keep the demo online until the end of the paid period and provide the source files on request for 90 days afterwards, after which we may delete them.
14. General
These terms are governed by the law of England and Wales and any dispute goes to the courts there. If part of these terms turns out to be unenforceable, the rest still applies. We may update these terms; changes apply to new orders, and to renewals after we have told you about them.
Questions
Email hello@userdemos.com.